Shipping policy

Shipping Policy – Clarks ER

Overview

Clarks ER provides mail-in electronic diagnostic and repair services. This Shipping Policy explains how shipping is handled for devices sent to and returned from our facility.

By using our Services, you agree to the terms outlined below.

Mail-In Service Model

Clarks ER operates as a mail-in only repair service. Customers are responsible for shipping their device to our facility unless otherwise stated.

We do not offer international shipping at this time.

Deposit & Shipping Coverage

A $100 repair deposit is required prior to service intake.

This deposit is used to cover:

  • Inbound service processing and intake handling

  • Return shipping of the device after service completion

  • Diagnostic evaluation and initial service processing costs

If a repair is approved, the deposit is applied toward the total repair cost.

If a repair is declined, any remaining refund eligibility will be handled according to our Refund Policy after deduction of applicable processing and shipping-related costs.

Shipping Carrier Policy

Clarks ER provides the shipping carrier and shipping label used for device transportation as part of its service process.

Customers may not select, substitute, or request alternative carriers, shipping speeds, or delivery methods.

All shipments associated with our mail-in repair services will be handled using the carrier and service method designated by Clarks ER. This ensures consistent tracking, processing, and handling of electronic devices throughout the repair process.

Customer Responsibility (Inbound Shipment)

Customers are responsible for:

  • Properly packaging their device for shipment

  • Using the shipping label and instructions provided by Clarks ER

  • Ensuring the device is adequately protected during transit

Clarks ER is not responsible for damage resulting from inadequate packaging by the customer. Clarks ER is also not responsible for carrier delays or disruptions that occur while the package is in transit to our facility.

Return Shipping (Outbound Shipment)

Once service is completed and payment is finalized:

  • Clarks ER will ship the device back to the customer

  • Return shipping is handled through Clarks ER’s designated carrier system

  • Tracking information will be provided once the device has shipped

Clarks ER is not responsible for carrier delays once the package has been handed off for return delivery.

Shipping Timelines

All shipping and delivery timelines are estimates only.

Delays may occur due to:

  • Carrier delays

  • Weather conditions

  • High service volume

  • External logistical disruptions

These delays are outside of Clark's ER control.

Lost or Damaged Packages

For inbound shipments, the customer is responsible for filing any claims directly with the shipping carrier used.

For outbound shipments, Clarks ER will assist by providing tracking information and documentation where applicable to support carrier claims.

Once a package is in transit, responsibility for delivery lies with the shipping carrier.

Undeliverable Shipments

If a return shipment is refused or cannot be delivered:

  • The device may be held temporarily

  • Additional coordination may be required to complete delivery

  • Re-shipment may require additional arrangements if necessary

Packaging Standards

To reduce the risk of damage, customers should:

  • Use adequate padding and protection (bubble wrap, foam, etc.)

  • Secure loose components

  • Avoid minimal or unprotected packaging

Improper packaging may affect repair outcomes or delay service.

Shipping Address

All inbound shipments must be sent to the address provided during intake approval.

[INSERT P.O. BOX OR BUSINESS ADDRESS]

Contact

For shipping-related questions, contact:

support@clarkser.com