Refund policy

Returns & Refund Policy – Clarks ER

Overview

Clarks ER provides electronic repair and diagnostic services, not physical retail products. By submitting a device for service, you agree to the terms outlined in this Returns & Refund Policy.

Repair Deposit

All devices submitted for service require a $100 repair deposit prior to intake.

  • This deposit secures your place in the repair queue and covers initial diagnostic evaluation and processing.

  • If you approve the repair, the $100 deposit is applied toward your final repair bill.

Cancellations & Declined Repairs

After diagnostics are completed, a repair quote will be provided.

  • If you choose to decline the repair, the $100 deposit is partially refundable

  • Shipping and processing costs associated with inbound handling, diagnostics, and return shipment will be deducted from the deposit

  • Any remaining balance will be refunded to the original payment method

Contamination / Foreign Matter Fee

Devices received with signs of contamination, including but not limited to insect activity, biological contamination, corrosion caused by foreign matter, or unsafe internal conditions, may require additional handling.

  • A $40 sanitation and safety handling fee will be added if such conditions are identified during intake or diagnosis

  • This fee covers cleaning, decontamination procedures, and technician safety requirements necessary to service the device

Warranty

Clarks ER provides a 30-day limited repair warranty on eligible repairs.

This warranty covers:

  • The original issue that was diagnosed and repaired

  • Workmanship related to the completed repair

This warranty does not cover:

  • New or unrelated issues occurring after return

  • Physical or liquid damage after the device has been returned

  • Damage caused by customer misuse or external factors

Refund Processing

Approved refunds will be issued to the original payment method.

  • Refunds are typically processed within 10 business days

  • Processing times may vary depending on your financial institution

If more than 15 business days have passed since approval, please contact:
support@clarkser.com

Exceptions

Clarks ER reserves the right to deny refunds in cases of:

  • Undisclosed prior repairs or tampering

  • Severe damage not disclosed prior to intake

  • Fraudulent or abusive claims

Contact

For questions regarding refunds or deposits, contact:
support@clarkser.com