Repair Policy
Last Updated: June 8, 2026
At Clark's ER, we believe in clear communication and transparency throughout the repair process. This policy outlines how repair requests are reviewed, accepted, performed, and returned to customers.
Repair Request Review
All repairs begin with a repair request submission.
Submitting a repair request does not guarantee acceptance of service. Each device is reviewed individually based on the information provided, device condition, parts availability, and repair feasibility.
Clark's ER reserves the right to decline any repair request at its discretion.
Diagnostic Process
Approved repair requests require a $100 deposit before shipping instructions are provided.
Once a device is received, it undergoes a diagnostic evaluation to identify the cause of the reported issue and determine the most appropriate repair solution.
Diagnostic findings may differ from the issue originally described by the customer. If additional problems are discovered, the customer will be notified before any additional work is performed.
Repair Authorization
No repair work beyond diagnostics will be performed without customer approval.
If additional costs, parts, or services are required, Clark's ER will contact the customer before proceeding.
Data Responsibility
Customers are strongly encouraged to back up all important data before shipping their device.
While every reasonable effort will be made to preserve data, Clark's ER is not responsible for lost, corrupted, inaccessible, or unrecoverable data resulting from diagnostics, repairs, hardware failure, software failure, storage device failure, or pre-existing device conditions.
Device Condition
Customers should accurately disclose any known damage, previous repair attempts, liquid exposure, modifications, or other relevant device history when submitting a repair request.
Undisclosed damage or prior repair attempts may affect repair feasibility, turnaround time, or final repair cost.
Insect Infestation & Biohazards
Devices found to contain insects, insect residue, nests, excessive contamination, biological hazards, or other unsafe conditions may be subject to a $40 cleaning and handling fee.
Clark's ER reserves the right to decline service on devices that present a health or safety risk. View our Biohazard Policy
Turnaround Times
Repair completion times vary depending on device type, issue complexity, parts availability, and repair workload.
Any turnaround estimates provided are estimates only and are not guaranteed.
Communication
Customers will be contacted regarding:
Repair approval, Additional findings, Additional repair costs, Repair completion, Return shipment information
Customers are responsible for providing accurate contact information and monitoring communications regarding their repair.
Payment & Device Return
Completed repairs must be paid in full before the device is returned.
Devices will not be shipped until all outstanding balances have been satisfied.
Unclaimed Devices
In accordance with applicable Ohio law, devices that remain unclaimed or unpaid for a period of 365 days after reasonable attempts to contact the customer may be considered abandoned.
Clark's ER reserves all rights available under applicable law regarding abandoned property. View our Unclaimed Devices Policy
Warranty
Completed repairs include a 30-day limited warranty covering the original repaired issue. Additional details can be found in our Warranty & Refund Policy.
Contact
Questions regarding this Repair Policy may be directed to: