Privacy policy

Privacy Policy – Clarks ER

Last updated: June 7, 2026

Clarks ER operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated service experience (the "Services"). Clarks ER is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or service request through the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using or accessing any of the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

“Personal information” means information that identifies or can reasonably be linked to you.

We may collect the following categories of personal information:

  • Contact Information such as name, billing address, shipping address, phone number, and email address

  • Payment Information such as payment method details, transaction details, and billing information

  • Account Information such as login credentials, preferences, and settings

  • Service Information such as repair orders, device intake details, and service history

  • Communication Information such as messages you send to us (including support requests)

  • Device Information such as IP address, browser type, and device identifiers

  • Usage Information such as how you interact with our website or services

  • Transaction Information such as orders placed, service requests, cancellations, and refunds

Sources of Personal Information

We collect personal information:

  • Directly from you (when you place orders, submit a device, or contact us)

  • Automatically through your use of the Services (cookies, analytics, and similar technologies)

  • From service providers (such as Shopify, payment processors, and shipping carriers)

  • From third parties or partners involved in providing services to you

How We Use Personal Information

We use your personal information to:

Provide and Operate Services

  • Process service requests and repair orders

  • Handle payments, deposits, refunds, and billing

  • Communicate with you about your device or service status

  • Manage intake, diagnostics, and shipping

  • Maintain customer records and service history

Improve and Personalize Services

  • Improve website performance and service experience

  • Understand customer behavior and service usage

Marketing and Communication

  • Send updates, service notifications, or promotional messages

  • Respond to customer support inquiries

Security and Legal Compliance

  • Detect and prevent fraud or abuse

  • Comply with legal obligations

  • Enforce our Terms of Service and policies

How We Share Personal Information

We may share your personal information in the following situations:

  • With Shopify and service providers that help operate our business (payments, hosting, analytics, shipping, customer support)

  • With payment processors and shipping carriers to complete transactions and deliver services

  • With marketing or analytics partners to improve advertising and service performance

  • If required by law, legal process, or to protect our rights

  • In connection with a business transfer (such as sale, merger, or restructuring)

Relationship with Shopify

Clarks ER is hosted on Shopify, which processes personal information to provide and improve the Services.

Information you provide may be shared with Shopify and third parties in other countries to operate the platform.

Shopify may also process your data independently for fraud prevention, analytics, and platform improvement. To learn more, visit Shopify’s privacy documentation.

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices or content.

Children’s Data

Our Services are not intended for individuals under the age of majority. We do not knowingly collect personal information from children.

If you believe a child has provided us personal information, contact us to request deletion.

Security and Data Retention

We take reasonable measures to protect your information, but no system is completely secure.

We retain personal information only as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce policies

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access your personal data

  • Request deletion

  • Correct inaccurate information

  • Request a copy of your data

  • Opt out of targeted advertising or data sharing

  • Manage email communication preferences

You may exercise these rights by contacting us or using available tools in the Services.

We may need to verify your identity before processing requests.

We do not discriminate against users for exercising privacy rights.

International Data Transfers

Your information may be transferred, stored, or processed outside your country, including in the United States, where data protection laws may differ.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or your data, contact:

support@clarkser.com

Clarks ER
Dayton, OH